Call Center Maladies
Tech Support: “O.K. Bob, let’s press the control and escape keys at the same time. That brings up a task list in the middle of the screen. Now type the letter “P” to bring up the Program Manager.”Customer: “I don’t have a ‘P’.”Tech: “On your keyboard, Bob.”Customer: “What do you mean?”Tech: “‘P’ on your keyboard, [...]
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